Q: How do the discounts work?
A: Within 24 hours of joining the programme you will enjoy 10% discount on all future bookings. When you have completed the required revenue spend you will, within 24 hours of the date of travel be automatically upgraded to the next discount level. You will remain at this discount level for 12 months unless you have completed the required revenue spend to move to the next level.
If you have been upgraded and fail to reach the minimum spend for a particular discount level within a 12 month period you will be automatically downgraded to a lower discount level or if you fail to reach the minimum spend level of £1,000 Stena Line may terminate your membership.
Q: How many discount levels are there in the programme?
A: There are 3 levels based on revenue spend.
Level 1 –10% discount when you become a member and spend £1,000 per year
Level 2 – 12.5% discount when you spend £3,000 or more
Level 3 - 15% discount when you spend £6,000 or more
Q: How will I know what discount level I am on?
A: Your discount level can be seen when you make a booking and will also be printed on your boarding card.
Q: Are there restrictions on what fares the discount applies to?
A: The discount applies to Economy, Flexi or Premium car and Flexi foot passenger single or return fares including cabins. It does not apply to any other offers, products or promotions.
Q: Which vehicles does the discount apply to?
A: Vehicles up to 6m in length specifically designed for the carriage of passengers and their personal baggage. Car based vans up to 6m long will be charged the same as a car. Vehicles constructed for the carriage of goods and horse or cattle boxes / trailers conveying livestock or goods are excluded from these discounts and are subject to freight rates.
Q: How do I upgrade to the next discount level?
A: When you have completed the required revenue spend to take you to the next level this will be automatic after travel date. This new level of discount will be available 24 hours after your travel has been completed.
Q: What happens if I do not fulfil the criteria for a particular discount level?
A: If you fail to reach the minimum spend for a particular discount level within a 12 month period you will be automatically downgraded to a lower discount level or if you fail to reach the minimum spend level of £1,000 Stena Line may at its discretion terminate your membership.
Q: Does the discount apply to cabins?
A: The discount applies to pre-booked cabins and Superfast suites.
Q: Does the discount apply to pre-booked meals?
A: Pre-booked meals are not included as they have already been discounted.
Q: Does the discount apply to the Stena Plus Lounge?
A: The discount does not apply to the Stena Plus Lounge however we recommend you book the Premium fare which includes access to the Stena Plus lounge for 2 people as well as express boarding and disembarkation. (Express boarding and disembarkation is not included as part of the Premium product on the Liverpool - Belfast or Harwich - Hook of Holland routes).
Q: If I book a Special offer or different product will this be counted towards my revenue spend?
A: It will be included towards your revenue spend, however, no discount will apply as it is not an Economy, Flexi or Premium fare.
Q: Does the discount apply to special offers?
A: The discount does not apply to special offers however your trip will still be counted towards your revenue spend.
Q: Can discount be given retrospectively?
A: Discount cannot be given retrospectively so always ensure you quote your account number if booking by telephone. For future bookings that were made at a lower level of discount, any price differences can be refunded after travel date.
Q: I have just upgraded to the next level and the discount has not been applied to future bookings?
A: You need to go into your booking details and make an update/change in order for the new discount level to be activated on an already made booking.
All discounts given are based on the fare before applying any fees and dues.